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POLICIES AND PROCEDURES
Refunds


Our refund policy applies to all fees collected - both the main registration fee and all extra services and merchandise.

Refunds will be issued after the completion of all events for the season. If you paid by credit card, refunds will credited back to the original credit card if possible. All other refunds, including registrations received online through active.com, will be issued by check.

In the event we cancel an event, we will not be responsible for any non-refundable fares you purchased on a local or long distance public transportation carrier as part of the transportation services for that event.

No refunds will be issued in the event we must cancel an event due to circumstances beyond our control.

  • Click Here for more information about changes and cancellations.

Unrecoverable Costs
Refunds will not be issued for any non-refundable goods or services purchased by us on behalf of you as an individual including but not limited to tickets on local or long distance public transportation carriers, custom merchandise, bicycle parts and tools, or food to accommodate dietary restrictions or preferences.

Two Months Before the Start of the Event
If you cancel your registration more than two months before the start of the event, we will issue you a full refund minus the administrative fee and any unrecoverable costs.

For example:

  • If the event starts on July 6th, you would receive a full refund minus the administrative fee and any unrecoverable costs if you cancelled your registration on or before 11:59 pm CST on May 6th.
  • If you had paid $699.00 in registration fees and had no unrecoverable costs we would issue you a refund for $624.00 ($699.00 - $75.00).
  • If you had $50.00 in unrecoverable costs we would issue you a refund for $574.00 ($699.00 - $75.00 - $50.00).

Less Than Two Months But More Than One Month Before the Start of the Event
If you cancel your registration less than two months before but more than one month before the start of the event, we will issue you a 50% refund minus the administrative fee and any unrecoverable costs.

For example:

  • If the event starts on July 6th, you would receive a 50% refund minus the administrative fee and any unrecoverable costs if you cancelled your registration between 12:00 am CST on May 7th and 11:59 pm CST on June 6th.
  • If you had paid $699 and had no unrecoverable costs we would issue you a refund for $312.00 (50% of $699.00 - $75.00).
  • If you had $50.00 in unrecoverable costs we would issue you a refund for $287.00 (50% of $699.00 - $75.00 - $50.00).

Less Than One Month Before the Start of the Event

FEES ARE NOT REFUNDABLE AT ANY TIME FOR ANY REASON.
THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY.

For example:

  • If the event starts on July 6th, you would receive a 50% refund minus the administrative fee and any unrecoverable costs if you cancelled your registration on or before 11:59 pm CST on June 6th. You would not receive any refund if you cancelled your registration on or after 12:00 am CST on June 7th.

Travel Insurance
Unexpected things can and do happen out of anyone's control that might force you to cancel participating in our events. To mitigate this risk of incurring penalties due our refund policy we highly recommend purchasing travel insurance, particularly a policy that includes trip cancellation.

Cancellation insurance is available through McKay Insurance (800) 942-0283 and other agencies.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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