| POLICIES
AND PROCEDURES
Changes and Cancellations
Administrative Fee • Registration
Exchanges/Transfers • Exceptions
 It
will be your responsibility to contact us as soon as possible
to request any changes or updates to your information
after your initial registration. We will make all reasonable
attempts to accommodate
your request but cannot guarantee we will be able to
do so and this also strongly depends on when you
place your request.
All change and cancellation requests must be received in
writing by email, fax, or postal mail or must be personally
accepted
over the phone
(voice mails are not acceptable) and
will not be valid until it they are confirmed by us in writing.
If we have reached our registration limits and have a waiting
list when you cancel, we will immediately offer your item
to another participant on our waiting list and another one
may not be available in the future.
Registration
Exchanges/Transfers
You may exchange/transfer your event
registration with another person for any event if you
arrange it on your own.
If an event is sold out and you need to
exchange/transfer your registration we can help you resell
it to another person
on our waiting list. However, we cannot guarantee
that your
space will be resold. We will not coordinate
any registration exchanges/transfers if there are no registration
limits for an event or if
has not sold out.
The replacement person must complete
a registration form and submit full payment to us. After
we receive full payment from them we will remit your registration
refund to you minus the administrative fee and any unrecoverable
costs as appropriate.
Administrative
Fee
We will charge a $75 administrative fee for all cancellations and registration
exchanges/transfers and reserve the right to do so for all other registration
changes. The administrative fee covers the costs of us processing your registration
and also prevents people
from registering for events only to end up cancelling later.
Exceptions
Unfortunately we cannot make exceptions to our cancellation
or refund policies at any time for any reason. These reasons
include but are not limited to your personal inability or choice
not to participate
either before or during the event
itself due to
- an illness or serious injury
- lack of physical ability to participate in the event
including inabiity
to properly train
- damage to or loss of personal equipment or property
- unavoidable
work responsibilities
- work relocation
- employment termination
- child care
- family emergency or death
- military duty
- jury
duty
- adverse weather
conditions or natural disasters
- missing
the
departure
time of
our transportation services
- any seat being unavailable on any public
transportation service including
if
- that seat was included
or
not with
the purchase any of our transportation services
- you were relying on that public transportation
schedule for your individual arrival or departure
to or from any event
- any delay preventing you arriving at the event including
- traffic accidents
- public transportation service delays
- any circumstance affecting anyone else including but
not limited to your
- family
- friends
- riding partners
- employees
- customers or clients
- work relationships
- any other circumstances
encountered
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