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POLICIES AND PROCEDURES
Changes and Cancellations

Administrative FeeRegistration Exchanges/TransfersExceptions


It will be your responsibility to contact us as soon as possible to request any changes or updates to your information after your initial registration. We will make all reasonable attempts to accommodate your request but cannot guarantee we will be able to do so and this also strongly depends on when you place your request.

All change and cancellation requests must be received in writing by email, fax, or postal mail or must be personally accepted over the phone (voice mails are not acceptable) and will not be valid until it they are confirmed by us in writing.

If we have reached our registration limits and have a waiting list when you cancel, we will immediately offer your item to another participant on our waiting list and another one may not be available in the future.

Registration Exchanges/Transfers
You may exchange/transfer your event registration with another person for any event if you arrange it on your own.

If an event is sold out and you need to exchange/transfer your registration we can help you resell it to another person on our waiting list. However, we cannot guarantee that your space will be resold. We will not coordinate any registration exchanges/transfers if there are no registration limits for an event or if has not sold out.

The replacement person must complete a registration form and submit full payment to us. After we receive full payment from them we will remit your registration refund to you minus the administrative fee and any unrecoverable costs as appropriate.

Administrative Fee
We will charge a $75 administrative fee for all cancellations and registration exchanges/transfers and reserve the right to do so for all other registration changes. The administrative fee covers the costs of us processing your registration and also prevents people from registering for events only to end up cancelling later.

Exceptions
Unfortunately we cannot make exceptions to our cancellation or refund policies at any time for any reason. These reasons include but are not limited to your personal inability or choice not to participate either before or during the event itself due to

  • an illness or serious injury
  • damage to or loss of personal equipment or property
  • unavoidable work responsibilities
  • work relocation
  • employment termination
  • child care
  • family emergency or death
  • military duty
  • jury duty
  • adverse weather conditions or natural disasters
  • missing the departure time of our transportation services
  • any seat being unavailable on any public transportation service including if
    • that seat was included or not with the purchase any of our transportation services
    • you were relying on that public transportation schedule for your individual arrival or departure to or from any event
  • any delay preventing you arriving at the event including
    • traffic accidents
    • public transportation service delays
  • any other circumstances encountered

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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