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POLICIES AND PROCEDURES
Lost and Found


During the Event
We will maintain a secure box for lost and found items.

If you lose an item, you will need to give us a description of the item and we will see if we have it. Unfortunately we cannot let participants simply go through the items in the lost and found box and identify their specific item, because we will have no way of knowing whether that item is actually theirs or not especially for a valuable item. The best way to make sure you will get back a lost and found item is to have your name on all of the items you will take with you. If we find an item that we know is yours, we will let you know we have it.

If you find an item that you think someone may have lost, even if it seems trivial or insignificant, please give it to a staff member and we will put it in the lost and found box. You never know what sentimental value an otherwise worthless item may have and your fellow participant may be extremely grateful for your kindness. That grungy old water bottle may have travelled across the country and be a trusted old friend that is sorely missed!

After the Event
If you discover that you may have left an item behind after the event is over you should contact us to see if we have it. If we do, we may need to charge you a shipping and handling fee to return it to you. If you think you may have left an item at any of the facilities you visited, you will need to contact them directly on your own to see if they have your item - we cannot contact them for you.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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