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POLICIES AND PROCEDURES
Purchases During our Events


It is our intent that our participants register for as many things as possible before our events in order to assist us in planning and to ensure the availability of all items during our events.

All of the prices of every service and bike part, accessory, and merchandise items available for sale during our events will include tax and will be in whole dollar increments so you won't have to carry any coins while riding.

It is extremely important for you to bring money with you on the road, especially in case you need to pay for any mechanical support services or parts if necessary. We absolutely will not "float" you any service or item to be paid back later or lend you anything to be returned or replaced later, such as the temporary use of a tire until you are able to get your own. If you do not have money on the road, you will need to secure an alternate method of payment such as using the credit card of a family member or friend or borrowing money from another participant and settle up with them individually on your own.

  • Click Here for more information about our mechanical support services.

Payment Methods
We can accept credit cards, cash, and checks on road.

Credit Card Payments
Credit cards will be generally be processed through a payment app on our smartphones. If there is no cell coverage where a service is performed or item provided, we will take your credit card information by hand and process the payment when cell coverage becomes available, usually in the stopping town that night. All hand gathered cerdit card information will be promptly destroyed immediately upon successful payment.

If we have any vendors travelling with us during the event (such as mechanics, massage therapists, etc.), they may also call in your credit card information to be processed at their home office location.

Cash Payments
If you choose to carry cash with you on the road, we recommend carrying at least $60.00, primarily in 5's and singles to ensure you will have the correct change since we can't guarantee that we will have the correct change available. Also, be sure to bring an ATM card with you just in case you run out of money - you can always stop at a bank or ATM in one of the towns we will pass through as necessary.

Pre-Payment Options
Unfortunately, a lot of times participants on cycling events do not remember or think it's necessary. Nothing could be further from the truth. If you do not want to bring any money with you on the road, or if you want to be assured that you will have money available to handle any mechanical issues that may come up we can take prepayment methods in advance.

The simplest way to do this is for us to take your credit card information before you are on the road and process the card for all amounts due. It is your responsibility to ensure the credit card information you provided us is correct since we will not be able to verify it beforehand.

We can also carry your pre-signed personal checks with us and fill out the checks for the amount due as appropriate. After the end of the event we will destroy any unused personal checks, or upon request return them to you in person or mail them back to you.

We can also accept a cash deposit and will issue you a receipt for any cash deposit received upon request. After the end of the event we can refund you any unused cash deposit in person or via electronic transfer later, minus any electronic transaction fees. If the amount remaining in your cash deposit becomes less than the total amount due for any mechanical service and/or parts, the remaining amount must still be paid before any work will begin and/or parts will be provided.

Non-Payment
If a credit card payment fails to go through, if a check is returned due to non-sufficient funds, or if your cash balance available is insufficient after any service has already been performed or merchandise or parts have already been provided, the balance due must be paid immediately. If an you are unable or unwilling to do so you will immediately be ejected from the event and will call the police, have you arrested for theft, and prosecute you to the full extend of the law. In addition, your name and personal contact information will be distributed to every other cycling event across the country through our network of event directors to prevent you from ever participating in another organized cycling event again. There will be absolutely no exceptions to this policy.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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