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POLICIES AND PROCEDURES
Our Mechanical Support Services


When a professional bicycle mechanic is not travelling with us, our supporting bike shops will be our primary provider of mechanical support services. If a bike shop is in a stopping town, it will be the only provider of mechanical support services there. Professional bicycle mechanics will only be available at the bike shops and you should also always plan on getting all mechanical services and parts or accessories there.

  • Click Here for more information about bike shops.

On Road Mechanical Support
When a professional bicycle mechanic is not travelling directly with us, we will be the primary providers of mechanical support on the road.

We will have the ability to fix common problems such as flat tires, loose seat posts, handlebars, nuts and bolts, and charging personal electronic devices such as GPS devices and cell phones. We will attempt to fix all other mechanical problems to the our best of our ability. Although we will carry a full bicycle tool kit and set of commonly used bicycle parts, tools, accessories, and personal electronic device chargers with us, these items are intended for emergency on road use only and not for general, expected usage. Doing so ensures that we will have enough parts, tools, and accessories for all participants as necessary.

Our staff members are not professional bicycle mechanics and we are not a bike shop. Our mechanical support is intended for emergency use only and should not be relied upon on a normal or expected basis. We will definitely not have the ability to fix any major problems ourselves that require major parts or special tools such as a bent rim.

You should not rely on us if you know or will reasonably expect to need any parts, tools, accessories, chargers or mechanical work done at all since we cannot guarantee that we will have the part, tool, accessory, charger or mechanical ability you need, especially anything uncommon, or the time to do it. You will need to carry all necessary parts, tools, accessories, and/or chargers with you if you know you will need them and also know how to perform any necessary mechanical work yourself. That way you are guaranteed that the part, tool, accessory, or charger you need will be available when you need it and the work can be done properly. Doing so will also ensure that we will have enough emergency parts, tools, accessories, and chargers for all participants as necessary.

If we cannot fix a mechanical problem on the road, you will need to get it fixed on your own at the supporting bike shop in the next stopping town.

  • Click Here for more information about bike shops.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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