POLICIES AND PROCEDURES
Bike Shops
Many
of our stopping towns have a bike shop available. If we do
not have a professional bicycle mechanic travelling with us,
our supporting bike shops
will
be our primary
provider
of mechanical
support
services and professional bicycle mechanics
will only be available
there. You
should also always plan on getting all mechanical services
and parts or
accessories
there.
Whenever possible, we will also
have the route go past bike shops so you
can easily stop there on your own. Please plan on visiting the bike shops during their normal
business hours if possible. The hours and phone
numbers for
the
bike shops will be listed on each in town map.
If you know you're going to need parts, tools, accessories,
or repair services at the next supporting bike shop, we
strongly recommend
calling them as soon as possible to give them a heads up
and let them know
that you'll be coming in and confirm that they will have
these items available and/or be able to complete the repair
services. They may be able
to prepare to service
your
bike
or have
your
parts
or
accessories
waiting for you to pick up ahead of time, saving you time
in the process, and also may stay open later if they know
you'll be coming in late.
Many of our supporting bike shops will also be available "on
call" for
participants after hours in case of emergency. Because the
on call
phone numbers listed are typically the private home or
cell phone of the bike shop owners, we will distribute them
to
participants only. However, do not assume
that the bike shop will be available after hours even though
they
say they will be.
If and only if neither our travelling mechanic nor our local
supporting bike shop is available after hours, we will
sell you
parts
on an
extreme
emergency basis only. We strongly prefer not to do this however
because we need to maintain our parts stock for emergency
situations. We reserve the right not to sell parts if doing
so would jeopardize the availability of emergency parts for
other participants.
- Click
Here for more information about us selling parts and
accessories.
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