| POLICIES AND PROCEDURES
Handling Situations
Requiring Mechanical Support
Mechanical problems will be handled according
to following levels of decreasing severity. If there is any
doubt regarding the severity of a mechanical problem,
the procedures for the more severe level will be followed.
If we cannot fix a mechanical problem on the road, you will
need to get it fixed on your own at the supporting bike
shop in the next
stopping
town.
Level 3
The phrase "Level 3" will only refer to a medical situation that requires
immediate medical attention and never to a mechanical problem in order to this
situation distinct.
Level 2
A Level 2 mechanical problem is one in which you cannot
ride. Such problems include but are not limited to
broken
cables,
badly bent rims, a broken spoke, a broken chain, and
repeated flat tires.
If the mechanical problem occurs on the road, call
us and a SAG vehicle will come out to your location and
provide
additional assistance. We will attempt to assist you
at your location
so that you can keep riding from there but if we cannot
quickly, easily, or safely assist you on the road, we
will transport you and your bike to the rest stop the
SAG vehicle departed from to assist you there.
These problems will need to be addressed at the supporting
bike shop in each stopping town.
Level 1
A Level 1 mechanical problem is one in which you still have a reasonable ability
to ride. Such problems are of a convenience or comfort nature and include but
are not limited to such conditions as loose seat posts, derailleur misalignment,
wheel truing, and brake cable adjustments.
Level 1 mechanical problems are the most common and
will be addressed at the rest stops. If you are unsure
about your ability to continue riding, you should treat
the situation as a Level 2 mechanical problem and call
SAG vehicle dispatch to come to your location and provide
additional assistance. We will never force you to continue
riding if you are unsure of your mechanical ability to
do so.
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