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POLICIES AND PROCEDURES
Handling Situations Requiring Mechanical Support


Mechanical problems will be handled according to following levels of decreasing severity on the road. If there is any doubt regarding the severity of a mechanical problem, the procedures for the more severe level will be followed.

Level 3
The phrase "Level 3" will only refer to a medical situation that requires immediate medical attention and never to a mechanical problem in order to this situation distinct.

  • Click Here for more information about Handling Situations Requiring Medical Support.

Level 2
A Level 2 mechanical problem is one in which you cannot ride. Such problems include but are not limited to broken cables, badly bent rims, a broken spoke, a broken chain, and repeated flat tires.

If the mechanical problem occurs on the road, a SAG vehicle will come out to your location and provide additional assistance there. We will attempt to assist you at your location so that you can keep riding from there but if you cannot be quickly, easily, or safely assisted on the road, we will transport you and your bike to a rest stop to assist you there. Please note that depending on convenience, you may be transported back to a previous rest stop location.

Level 1
A Level 1 mechanical problem is one in which you still have a reasonable ability to ride. Such problems are of a convenience or comfort nature and include but are not limited to such conditions as loose seat posts, derailleur misalignment, wheel truing, brake cable adjustments, and all individual GPS unit related problems.

Level 1 mechanical problems are the most common and will be addressed at the rest stops. Accordingly, a SAG vehicle will NOT come out to your location on the road and provide additional assistance. If you are unsure about your ability to continue riding, you should treat the situation as a Level 2 mechanical problem and call SAG vehicle dispatch to come to your location and provide additional assistance. We will never force you to continue riding if you are unsure of your ability to do so.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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