| POLICIES AND PROCEDURES
Mechanical Support
Plan
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Our mechanic is offering a pre-paid Mechanical
Support Plan which includes:
- All mechanical labor services on the road during the ride, every
riding day, including flat tire changing.
- A pre-ride inspection the day before your
first riding day of the event upon request.
- A free loaner wheel in case of unrepairable wheel damage (subject
to availability).
- A free loaner bicycle if case your bicycle can not be repaired
on the road during the ride (subject to availability).
- A 15% discount on post-ride services and repairs not included
in the mechanical support plan, such as bike wash and tune-up services.
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The mechanical support plan is a fantastic value and makes a LOT of sense!
Considering the minimum fee for any single job is at least $20 (including
the complimentary pre-ride inspection) and an on road visit from our mechanic
is $50, the mechanical support plan should easily pay for itself. You'd be
crazy NOT to purchase it!
- Click Here for more information about our mechanic's repair and service
rates.
You will receive a wristband as
part of your registration materials to put on your bike
to indicate that it is covered by the Mechanical Support Plan. If your bike
does not have this wristband attached, all regular service
rates will apply. Prices
The number of days you register for the Mechancial Support Plan must match
the number of days you will attend the event.
During regular registration, the price of the Mechancial Support Plan
will be $10.00 per day for a week long event. For partial day, one
day, and two day weekend
based events the base price will be $19.99 which includes two days of service,
and $10.00 per additional day.
After regular registration closes, the prices
of the mechanical support plan will prices will significantly increase
as the event draws closer. The prices will increase 50% to $90.00 for
a week long event and
$30.00 base
and
$15.00 per additional day for other events. The day before the event the
prices will double from their regular rates to $120.00 for a week
long event and $40.00
base and $40.00 per additional day for other events. This pricing schedule
is consistent with the pricing schedule of other extra event services such
as rental towels, tents, and chairs.
You may purchase the Mechanical Support Plan as an extra, optional
service until 11:59 pm CDT the day before the first (or only) riding
day of the event.
The Mechanical Support Plan will not be available for purchase
on or after the first riding day
of the event. If you did not purchase it before then all
regular service rates will apply.
Loaner Wheels
and Bikes
Use of the loaner
wheels and bikes is included in the mechanical support plan until
your bike is rideable again. If our mechanic is not able to
repair your bike the day it breaks down you will also be able to use
the
loaner wheel or bike the next riding day as well. However, after
two days of included usage you
will need to pay to continue to use a loaner wheel or bike.
- Click Here for more information about loaner wheels and bikes.
Parts and Accessories
No parts or accessories are included as part of the Mechanical
Support Plan and must be purchased separately.
Mechanically Unsound Bikes
This policy exists to encourage you to arrive at the start
of the event with all of your gear and equipment in great working order
and ready to be ridden
for the entire event. Our mechanic cannot support bicycles that are
inherently mechanically unsound and not physically capable of being
ridden in our events. It also exists to encourage you and from becoming
overly dependent on, and/or abusing the Mechanical Support Plan services.
Our mechanic
does
not
have
the resources to accommodate these type of bicycles or equipment and
can not support them.
As a result, our mechanic has a "three repairs and
you're out" policy and reserves the right to deny
you further mechanical repairs services as part of the Mechanical
Support Plan for the remainder of an event after being three
service calls. After that, we must consider your bike unfit to be
safely ridden and you must pay all full repair and service rates.
This policy will be reviewed and applied on a strict
individual basis and it his our sincere hope he will never have to
enforce it.
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