POLICIES AND PROCEDURES
Handling Situations
Requiring Mechanical Support
Mechanical
problems will be handled according to following levels of decreasing
severity on the road. If there is any
doubt regarding the severity of a mechanical problem,
the procedures for the more severe level will be followed.
Level 3
The phrase "Level 3" will only refer to a medical situation that requires
immediate medical attention and never to a mechanical problem in order to this
situation distinct.
- Click
Here for more information about Handling Situations
Requiring Medical Support.
Level 2
A Level 2 mechanical problem is one in which you cannot
ride. Such problems include but are not limited to
broken
cables,
badly bent rims, a broken spoke, a broken chain, and
repeated flat tires.
If the mechanical problem occurs on the road, a SAG vehicle
will come out to your location and provide
additional assistance there. We will attempt to assist
you at your location
so that you can keep riding from there but if you cannot
be quickly, easily, or safely assisted on the road,
we will transport you and your bike to a rest stop to assist
you there. Please note that depending on convenience, you
may be transported back to a previous rest stop location.
Level 1
A Level 1 mechanical problem is one in which you still have a reasonable ability
to ride. Such problems are of a convenience or comfort nature and include but
are not limited to such conditions as loose seat posts, derailleur misalignment,
wheel truing, brake cable adjustments, and all individual GPS unit related
problems.
Level 1 mechanical problems are the most common and
will be addressed at the rest stops. Accordingly, a SAG
vehicle will NOT come out to your location on the road
and provide additional assistance. If you are unsure
about your ability to continue riding, you should treat
the situation as a Level 2 mechanical problem and call
SAG vehicle dispatch to come to your location and provide
additional assistance. We will never force you to continue
riding if you are unsure of your ability to
do so.
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