POLICIES AND PROCEDURES
Cancellations and Refunds

WE DO NOT ISSUE ANY REFUNDS AT ANY TIME FOR ANY REASON

THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY AT ANY TIME FOR ANY REASON

Our refund policy applies to all fees collected - both the main registration fee and also any and all extra services and merchandise.

We will not be responsible for any non-refundable fares you purchased on a local or long distance public transportation carrier as part of your individual transportation arrangements or transportation services for that event.

• Click Here for more information about changes and cancellations.

Exceptions
Unfortunately we cannot make exceptions to our cancellation or refund policies at any time for any reason. These reasons include but are not limited to your personal inability or choice not to participate either before or during the event itself due to

• inability or unwillingness to agree to and accept the terms of our event agreement, waiver and release of liability
• an illness or serious injury
• lack of physical ability to participate in the event including inabiity to properly train
• damage to or loss of personal equipment or property
• unavoidable work responsibilities
• work relocation
• employment termination
• child care
• family emergency or death
• military duty
• jury duty
• adverse weather conditions or natural disasters
• missing the departure time of our transportation services
• any seat being unavailable on any public transportation service including if
  • that seat was included or not with the purchase any of our transportation services
  • you were relying on that public transportation schedule for your individual arrival or departure to or from any event
• any delay preventing you arriving at the event including
  • traffic accidents
  • public transportation service delays
• any circumstance affecting anyone else including but not limited to your
  • family
  • friends
  • riding partners
  • employees
  • customers or clients
  • work relationships
• any and all other circumstances encountered

Travel Insurance
If you do not participate and would like a refund you MUST purchase an individual travel insurance plan, which will reimburse you according to the plan coverage. Many plans are very reasonably priced.

As part of your initial online registration you will have the option to purchase an individual travel insurance plan offered through RegShield. This plan must be purchased as part of your initial online registration - it cannot be added later.

If do not purchase the RegShield plan online or register using the paper registration form you can still purchase an individual travel insurance plan. Click Here or visit https://www.travelexinsurance.com/ to get the details and benefits of the plan offered through Travelex Insurance, get a quote, and purchase coverage.

Force Majure
No refunds will be issued in the event we must modify any part of an event or are completely unable to run an event due to circumstances beyond our control. These circumstances include but are not limited to disasters and/or catastrophes (natural and/or man made), government mandates and regulations, pandemics, war, acts of terrorism, strikes, civil disorder, curtailment of transportation facilities, unavailability of hotel rooms, or acts of God. In this circumstance your existing registration for that event will be honored as a credit toward any future Bicycle Illinois and Bike Wisconsin event, service, or merchandise item that will never expire.

Why Can't You Issue Refunds?
Organizing these events is our full-time job as it takes an incredible amount of time and work to ensure a smooth, well organized event. The vast majority of your registration fee actually goes to pay for the preparation for the event, not the event itself.

We only have ONE opportunity to earn our money every year by running the event. There is always a risk of not being able to do so for reasons beyond our control such as forest fires, tornadoes, civil unrest, and most recently, a world-wide pandemic.

We are not owned by a multi-million dollar corporation and unfortunately, no insurance company can offer an event cancellation protection in case an event must be cancelled due to a pandemic.

Quite simply if we cannot run an event and had to offer refunds we would go bankrupt. We cannot take that risk, particularly due to situations beyond our control - no one would. Instead, we must rely on offering future credits that will never expire.

We sincerely appreciate your understanding about our refund policy.