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POLICIES AND PROCEDURES
Registration Changes


It will be your responsibility to contact us as soon as possible to request any changes or updates to your information after your initial registration. We will make all reasonable attempts to accommodate your request but cannot guarantee we will be able to do so and this also strongly depends on when you place your request.

All change requests must be received in writing by email, fax, or postal mail or must be personally accepted over the phone (voice mails are not acceptable) and will not be valid until it they are confirmed by us.

If you cancel an item with limited availability that is sold out (such as a seat on a bus for a transportation service) and we have a waiting list for an item, we will immediately offer your item to another person on our waiting list and another item may not be available in the future.

You may exchange/transfer your event registration with another person for any event. We will charge a $75.00 administrative fee for all registration exchanges/transfers and reserve the right to do so for all other registration changes. The administrative fee covers the costs of us processing your registration and also prevents people from planning on registering for an event at a lower rate just to transfer it later. The replacement person must complete a registration form and submit full payment to us. After we receive full payment from them we will remit your registration refund to you minus the administrative fee and any unrecoverable costs as appropriate.

If an event is sold out and you need to exchange/transfer your registration we can help you resell it to another person on our waiting list. However, we cannot guarantee that your space will be resold. If there are no registration limits for an event or if has not sold out we will not assist you finding someone to exchanges/transfer your registration to, you must find someone to transfer it on your own, and you cannot use any Bicycle Illinois or Bike Wisconsin social media platform to promote a transfer opportunity.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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