POLICIES
AND PROCEDURES
Departure and Arrival
Individual Arrival • Loading • Departure
and Arrival • Unloading
Individual Arrival
Arrival Time
There will be only one designated arrival time for our transportation
services. All participants must arrive at the transportation staging point(s)
at or before this designated time. We will not have a range of arrival times
or a specific departure time because if we did, most people would wait until
the end to arrive! This is because the faster we can complete check in and loading all people,
bicycles, and/or baggage the sooner we can depart and having everyone and
their bikes and baggage ready to be loaded at the same place at the same
time is the most efficient way to accomplish this.
PLEASE DO NOT ARRIVE LATE – OTHER PEOPLE
WILL BE DEPENDING ON YOU.
DO NOT plan on arriving later
than the check in time. In fact, we strongly recommend planning
on arriving at the transportation staging point even earlier than
the designated check in time and waiting for us to arrive. Doing this
allows you ample time to handle any potential delays, particularly
if
you
will be relying on any
means of local and long distance public transportation to arrive.
We cannot wait for you if you are not at our transportation staging point
by the time we are ready to depart for any reason. If
you are left behind it will be your responsibility to find another form of
transportation to the
start or from the end of the event on your own and no refunds will be issued.
Event Check
In
When you arrive, you should report to our check in table which will
be set up in front of our support vehicle.
The main event check in for participants taking our transportation
service before the start of an event will occur directly at the transportation
staging
point(s). Doing this allows us to track who has arrived for the transportation
service and also distribute any registration materials that you might need
before you depart (such as the parking sign, individual bus or train tickets,
etc.)
If you are staying at our supported hotel in the arrival town you
will also be able to put the supported hotel baggage delivery tags on each
one of your baggage items so that they can be delivered
properly.
- Click
Here for more information about our supported hotel baggage
delivery service.
As you travel to the start of the event, you will be able to review the
registration materials (cue sheets, maps, etc.) and not having to check you
in after you arrive will speed the process of unloading your bike and baggage
and also checking in other participants initially arriving at the start of
the event.
- Click
Here for more information about checking in to the event.
Loading
Please arrive with your bags fully packed and your bicycle ready to
be loaded. Your items will be loaded promptly after you check in.
- Click Here for
more information about people transportation and loading.
- Click Here for
more information about baggage transportation and loading.
- Click Here for
more information about bicycle transportation and loading.
If you will be transported aboard a public transportation carrier (such
as an Amtrak train, Greyhound bus, or MegaBus bus) you may need
to transport yourself between the transportation staging point and
the bus train or bus
station, and we recommend either walking or splitting a taxicab (when available)
with your fellow participants. Cue sheets
and a map will be available for the routes.
- Click
Here for more information about in town transportation.
If you will be transported aboard a private
vehicle instead of a public transportation carrier (such as a private
coach bus or one of our support vehicles) DO NOT
leave the staging area after your bike and/or bags have been loaded or
you may risk getting left behind. We cannot wait for you if you are not
at our transportation staging point by the time we are ready to depart
for any reason.
Item Staging for Multiple Arrival Locations
If there are multiple arrival locations, such as a
main lodging site and supported hotel, you will put your bicycle and baggage
in separate piles going to each location because we need to load all items
going
to each
location together so they are easier to unload when we arrive.
We will load items going to the transportation staging points in the opposite
order that we will arrive there on a first in, last out basis. That way,
when we arrive in the arrival town we can quickly and easily unload items
as we stop at the different locations since
they
will
be
on
the outside
as much as possible.
Departure and Arrival
Vehicles will depart our staging points
promptly after all bicycles, baggage, and/or people have been loaded
and we have conducted our final head count as necessary.
While
we will provide estimated travel
times, it is impossible to guarantee the exact times
when we will
be
able to
depart or arrive since these times
depend on factors such as:
- The number of participants for each transportation service
- Any complicated loading and unloading situations
- Traffic or road construction
- Train or bus service running ahead or behind schedule
- Mid-route stops
- Other things we may have to attend to
- When all participants have arrived safely at the ending location
If you are planning on meeting someone upon arrival the best thing to do
is to call them from your cell phone as we get closer as you get a better
idea of our actual arrival time.
Unloading
Promptly after we arrive we will begin unloading
and will distribute all items to back
to you. The unloading process will go much faster than the loading process.
You must reclaim all of your personal items yourself immediately
after we arrive and bring them with you. For security purposes we cannot
hold any
personal
item for
you in or on any of our vehicles overnight or while
you do anything
else, such as look for a camping location, get your parked car,
wait to get picked up, go meet someone, or pick up your bike if
you had it shipped to the start of the event.
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