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UPDATES
2022 Registration Procedures for Postponed 2020 Participants


Hi everyone, we wanted to let you know how to register for our current events by applying your credit from the events we had to postpone in 2020 due to the Coronavirus pandemic. We want to offer you as much accommodation, flexibility, and transparency as possible, and make the process as easy as we possibly can to apply your credit moving forward.

Please do not hesitate to let us know if you have any questions or need anything else. For the fastest possible service, PHONE CALLS ARE ALWAYS BEST IN EVERY SITUATION. Our toll-free number is (877) TOUR-ILL [868-7455].

We sincerely appreciate your understanding of how Covid 19 affected our small business and personal livelihood for us, our employees, and our families after the unprecedented year of 2020. Because of you and your consideration we are still in business and look forward to serving you for many years.

Thank you again for everything and let's get ready to hit the road!


Robert S. Layton
Owner

Online Registration Through RaceRoster.com
Even though you had previously registered in 2020, we still need you to re-register for this year’s events through our online registration system at RaceRoster.com. Unfortunately all registrations must be completed online, we cannot accept any registrations for postponed participants through paper forms.

Credit Amount
Your credit amount is the total amount we received from you when you originally registered for all 2020 events minus the total amount you may have already used re-registering for our events. Your credit amount does not include any sales tax or RaceRoster.com processing fees you may have paid when originally registering in 2020 (more information about taxes and processing fees listed below).

Your credit amount will never expire. We want you to be able to participate in our events when it's convenient for you, whether it's this year or any time in the future. We will not take your money without having the opportunity to provide you the service you have already paid for.

Promo Codes
Every individual participant will receive a unique promo code with a value equal to your credit amount which you will use in RaceRoster.com at checkout. You can use your promo code in the following ways at no additional cost:

  • To register yourself for any Bicycle Illinois or Bike Wisconsin event, service or merchandise item we offer, even if it was not the one you had originally registered for in 2020.
  • To transfer your registration to someone else. You may give your unique promo code to anyone else for them to use when they register, effectively transferring your registration to them. Unfortunately, we cannot assist you finding someone to transfer your registration to and you cannot use any Bicycle Illinois or Bike Wisconsin social media platform to promote a transfer opportunity.

Please note that you will receive a new promo code for the current season. All promo codes issued for previous seasons have expired (but not the credit amounts themselves) and are not valid any more.

Price Schedules, Dates, and Deadlines
We will honor the original pricing schedule from the 2020 season for all postponed participants who have not already re-registered for one of our events for every event, service, and merchandise item we offer with limited exceptions for our RAGBRAI Transportation Service (described below). This pricing schedule includes both the event registration fee as well as all other extra services and merchandise items such as transportation services, towel service, and the mechanical support plan. The pricing schedule for 2020 postponed participants is listed under the "Prices and Deadlines" information for each specific event online, and has discounted rates and extended registration deadlines from our current price schedule. Unfortunately, we can only allow postponed participants to register for an event at the original 2020 pricing schedule once.

If you register for an event at a lower rate than you did in 2020 (such as if you register earlier), you can keep the difference as a remaining credit amount that will never expire. You can then redeem that credit amount as a discount to any other event, service, or merchandise item we offer at the current event pricing level. For example, if you had originally registered for an event at $479.00 in 2020 and register for the same event at $429.00 this year, you will still have a $50.00 remaining credit amount.

2020 RAGBRAI Transportation Service Participants Only
If you had originally registered for our RAGBRAI Transportation Service in 2020, we will honor the original rates for this service for you (or anyone you want to transfer your credit amount to) and also guarantee you a seat until 11:59 pm CST March 15th every year until you use your credit amount. We feel it is our duty to provide you with the service you have already paid for, even though we expect the rates for this service to continue increasing every year. You can still use your credit amount to get a discount off our RAGBRAI Transportation Service after 12:00 am CST on March 16th, but after then you will still need to pay the difference between the current rates and those from 2020.

This policy ONLY applies to people who had originally registered for our RAGBRAI Transportation Service in 2020. If you had originally registered for another event in 2020 and want to use your credit amount to register for this year's RAGBRAI Transportation Service you must do so at the current rates due to significantly increasing costs.

Individual Information
If you still have a remaining credit amount you will receive an individual email listing your name, credit amount, a unique promo code to use when registering online through RaceRoster.com, and the current access code to register at the price schedule from 2020 if you have not already re-registered for one of our events. If you do not receive this email please contact us immediately and we will promptly resend you this information.

If you believe your credit amount is incorrect, please let us know and we will promptly look into it for you.

2020 Participant Registration Categories and Access Codes

If you have not already re-registered for one of our events, you should use the special sub-events on RaceRoster.com labelled "for postponed 2020 participants only" to register at the 2020 pricing schedule. These sub-events will initially be grayed out and have a blue icon with a white closed lock next to them that says "ACCESS CODE ONLY" in order to prevent the general public inappropriately using them. You will need to enter the access code included in the email you receive from us before you can select them. If you did not receive this email please contact us immediately and we will resend you this information. You should enter this access code into the field under "Unlock access code-only sub events" in the upper right hand part of the form and then click the black button labeled "Validate". After the access code has been accepted, the sub-event will become available by turning black and the lock icon next to it will become green, the white lock will become open, and will say "UNLOCKED".

2020 RAGBRAI Transportation Service Participants Only
You will also receive a special, additional access code which will allow you to register for our RAGBRAI Transportation Service at the 2020 pricing schedule until 11:59 pm CST on March 15th. This access code will only be distributed to people who had originally registered for our RAGBRAI Transportation Service in 2020, will not be valid for any other event, and will expire at 12:00 am CST on March 16th.

If you have already re-registered for one of our events, you will not receive any access code since you cannnot re-register for more than one event at the original 2020 pricing schedule. However you can still use your remaining credit as a discount for any event at the current pricing schedule.

Registration and Promo Code Usage
After you select the appropriate sub-event you should complete the registration form. At the bottom of the registration form, you should enter your unique promo code included in the email you received from us into the field under "Enter promo code or gift code". This will apply your credit value to your registration as appropriate.

DO NOT ENTER YOUR CREDIT CARD INFORMATION INTO THE ONLINE REGISTRATION FORM IF YOU DO NOT EXPECT ANY ADDITIONAL CHARGES. Contact us for help instead.

Individual promo codes may only be used once. If you do not use your full credit amount, we will issue you a new promo code with a value equal to your remaining credit amount since your initial promo code will no longer be valid.

We will track and verify the usage of all credit amounts, promo codes, and sub-events for postponed 2020 participants to ensure they have been used properly. If there are any problems, if we have any questions, or if we do not properly receive any additional amount due we may follow up with you, and we reserve the right to refuse any registration if it has been completed improperly.

We will not issue any refunds at any time for any reason after you use your credit value to register. If you do not participate and would like a refund you MUST purchase an individual travel insurance plan, which will reimburse you according to the plan coverage.

  • Click Here for more information about our refund policy.

Taxes, Processing Fees and Add-Ons
Even though you will register online, you will not pay any taxes or additional RaceRoster.com service fees for any total amount that is less than or equal to your credit amount because you already paid these when you originally registered.

If your total amount is more than the value of your credit amount you will be responsible to pay any additional amount due on your own. You will also need to pay any applicable taxes and additional RaceRoster.com processing fees on the additional amount, but not on any amount already covered by your credit amount.

For example, let’s say you have a credit value of $429.00. While registering for a full tour with a price of $429.00 you decide to add the additional towel service for the full tour for $36.00 for a total amount of $465.00. After using your promo code, you would still need to pay the additional $36.00 yourself as well as taxes (if applicable) and the RaceRoster.com processing fees on the additional $36.00. However you would not need to pay taxes and the RaceRoster.com processing fees on the full amount of $465.00.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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