POLICIES AND PROCEDURES
"On Call" SAG
Support
If
you or a fellow rider is unable to ride and needs SAG vehicle support,
call SAG dispatch from your
cell phone. The main
SAG dispatch number is the same as our main phone
number at (877) TOUR-ILL [868-7455]. This phone
number is very easy to remember, just remember the prefix
is "877" not "800". If you do not
have a cell phone, almost every other participant will have
one
so ask them to call SAG dispatch for you.
When a professional bicycle mechanic travels with us, he
will be on call via his own individual cell phone and you should call him
directly with all requests for mechanical support. His cell phone
number
will be printed directly on all printed regsitration
materials, including all cue sheets and maps.
Provide your name, the nature of the situation,
where you are if known or your best guess if unknown
(providing your location using the cue numbers
on the cue sheets is very helpful), and any supplies
or equipment the SAG vehicle should bring with
him,
or the same information for another rider who needs
assistance. If for some reason you are unable to
reach SAG dispatch via cell phone on the road,
give this information
to the SAG driver at
the next rest stop when you arrive there.
If we cannot find you, we will travel back on the route
itself until we do.
- Click
Here for more information about intentional route
deviations.
Patrolling the Route
SAG vehicles will not continuously drive the
route and "patrol" it. Being on call, we
can immediately address any need that comes up efficiently
and as
quickly as possible. In addition, it is impossible
to "patrol" the route with a SAG vehicle
when the route follows a bike path.
Patrolling the route wastes
gas and vehicle and manpower resources and there
is no extra likelihood that the SAG vehicle will
pass by a rider when and where help is actually
needed (think about how the police are never there
when
you actually need them but do arrive promptly if
called). |