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POLICIES AND PROCEDURES
"On Call" SAG Support


If you or a fellow rider is unable to ride and needs SAG vehicle support, call SAG dispatch from your cell phone. The main SAG dispatch number is the same as our main phone number at (877) TOUR-ILL [868-7455]. This phone number is very easy to remember, just remember the prefix is "877" not "800". If you do not have a cell phone, almost every other participant will have one so ask them to call SAG dispatch for you.

When a professional bicycle mechanic travels with us, he will be on call via his own individual cell phone and you should call him directly with all requests for mechanical support. His cell phone number will be printed directly on all printed regsitration materials, including all cue sheets and maps.

Provide your name, the nature of the situation, where you are if known or your best guess if unknown (providing your location using the cue numbers on the cue sheets is very helpful), and any supplies or equipment the SAG vehicle should bring with him, or the same information for another rider who needs assistance. If for some reason you are unable to reach SAG dispatch via cell phone on the road, give this information to the SAG driver at the next rest stop when you arrive there.

If we cannot find you, we will travel back on the route itself until we do.

  • Click Here for more information about intentional route deviations.

Patrolling the Route
SAG vehicles will not continuously drive the route and "patrol" it. Being on call, we can immediately address any need that comes up efficiently and as quickly as possible. In addition, it is impossible to "patrol" the route with a SAG vehicle when the route follows a bike path.

Patrolling the route wastes gas and vehicle and manpower resources and there is no extra likelihood that the SAG vehicle will pass by a rider when and where help is actually needed (think about how the police are never there when you actually need them but do arrive promptly if called).

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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