POLICIES AND PROCEDURES
Service Locations and
Unfortunately it's impossible to say exactly where our mechanic might be
during the ride itself at any specific time, so it's
always best to get any mechanical work done right when he is present since
you never know where he night be in the future. When
he's not directly
on the road addressing a level 2 mechanical situation,
be primarily be stationed
location in order to serve
of people passing through. As the ride progresses, he will progressively
set up at subsequent
rest stop locations, finishing up at the main lodging site.
If you need
any mechanical support at all do not hesitate to contact our mechanic
at any time. You'll be able to find out exactly
where he's at and
even if he's far away from you
or not stationed at your next upcoming rest stop,
it's still extremely
helpful for him to know any existing mechanical problems
so he knows
and can be best prepared to handle your needs. And who knows - he
may still be able to meet up with you somewhere on the road!
If you are having any mechanical issues try to have your repairs completed
on the road at the rest stop locations as much as possible during the day
instead of in town at night. Not only will this allow you to have your bike
fixed as fast as possible and have the most enjoyable ride,
it will also mean less work for our mechanic to do in town
after the end of the ride and help him avoid
very, very long
work days as well as the hassle of returning your bike to you later.
- Click Here for more information about Handling Mechanical Problems.
Here for more information about SAG Vehicle Support.
After the End of the Ride
At the end of the ride each day our mechanic
will be set up at the main lodging site to accept
bikes for service and be available to sell parts for at least one hour after
the official route closing time. All bikes must be turned
in to him by this time and he will not accept any more bikes for after
then. If you need any mechanical support
services performed after the end of the ride, we highly recommend bringing
your bike to him as soon as you are done riding.
When you turn in your bike for service in town our mechanic will get your
name and cell phone number so he can contact
is complete or if he has any questions or any additional work might be necessary.
If you just leave your bike without having it properly checked in it will
Once the work on your bike has been completed
our mechanic will call you to
let you know it is ready to be picked up. You must come and pick up your
completed bike before he has completed
all his work for the night and is still open for business. Unfortunately
it is impossible to know when
his work will be complete for
night so we highly recommend calling him to find out.
After our mechanic has completed
all his work for the night, he will move all remaining unclaimed bicycles
inside our main lodging site and lock them up
one cable for overnight security purposes. The cable will unlocked
and the bicycles will be released for pick up when breakfast opens the
following morning. Only our mechanic and ride director will have the combination
completed bikes will not be
released after they have been locked up. So if you want to make sure you
get your bike back that night you
will need to make sure to pick it up while our mechanic is still
If you want to pick up your bike after hours our mechanic has
completed all his work for the night and wait until the next
morning to pick it up, we also can individually lock up your bike
using an individual cable and combination lock that you provide
to us. Both the lock and
and cell phone number on it (to prevent locks and cables from getting mixed
up so we know the correct combinations), and you must give us the
lock's combination when you give it to us.
combination for each lock would become common knowledge over time and defeat
the security purposes of the locks. We also cannot accept any keyed
lock because we would still have to personally return your key
to you, we would
need to individually
identify each key, and there would be a big risk of keys getting
mixed up or lost. If you do not bring a cable or combination lock
with you they will be available for
purchase from our mechanic.
Mechanical support services will not be available in the morning in
town before the route opens. All in
town mechanical support
must be completed the night before. This is because our mechanic must be prepared
to begin providing mechanical support services directly
route immediately when it
In addition, our mechanic will not provide floor pumps or
chain lube for you, or fill
your chain in the morning.
Instead, you are responsible for performing all regular and preventative
maintenance on your own, such as bringing your own floor pump and chain
lube and pumping up your tires and lubing your chain in the morning. If
you did not bring a floor pump
or chain lube with you, you may be able to borrow them from another participant,
and they will also be avaialable for purchase.