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On Road Mechanical Support
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POLICIES AND PROCEDURES
On Road Mechanical Support


 
We will be the primary providers of mechanical support on the road. Professional mechanics will not travel directly with us on the road.

Our rest stops will be the primary location for mechanical support on the road. We will have the ability to fix such common problems as flat tires, loose seat posts, handlebars, and nuts and bolts and will attempt to fix all other mechanical problems to the our best of our ability. We will carry a set of commonly used bicycle parts and tools with us, but they are intended for emergency on road use only and not for general, expected usage.

Due to the myriad of potential problems that can occur we absolutely cannot guarantee that we will be able to fix all mechanical problems or have the specific part or tool necessary to do so. Our staff members are not professional mechanics and we are not a bike shop. Our mechanical support is intended for emergency use only and should not be relied upon on a normal or expected basis. We will definitely not have the ability to fix any major problems ourselves that require major parts or special tools such as a bent rim.

You should not rely on us if you know or reasonably expect to need any parts or tools at all since we cannot guarantee that we will have the part or tool you need, especially any special or uncommon parts or tools. You will need to carry these items with you on your bike if you know you will need them while riding and that way you are also guaranteed that the part or tool you need will be available when you need it. Doing so will also ensure that we will have enough emergency parts and tools for all participants as necessary.

Due to limited supply, participants may not use the baby wipes available at rest stops to clean their bikes.

P.O. Box 8454 | Chicago, IL 60680 | (877) TOUR-ILL
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