POLICIES AND PROCEDURES
Supporting Bike Shops
Inbound Shipments • Outbound
We highly recommend using the services
of our supporting bike shops when shipping your bicycle
rather than doing any part of it yourself because they
make the shipment process significantly easier
and more convenient.
Not only will your
bicycle be waiting for you when you arrive, you won't
have to worry about accomplishing everything necessary
to ship your bike in time
talk to a real live person in case of questions
- Click Here for more information about shipping your
bike on your own.
about bicycle shipments to and from our supporting bike
shop in each
be listed under the
information for that specific bike shop.
Before the start of an event, all of our supporting bike
shops will be able to receive in your bicycle shipment, unbox
it, and guarantee
they will reassemble it to pre-ship condition
and it will be ready to ride when you pick it up. They
can also fix or replace anything that may have been lost
or broken in
Here for more information about shipping
Before the start of the event, if you
your bicycle in a
discard it for you. If you are using a hard,
reusable bicycle shipping
you will be shipping it into and out of
the same bike shop before and after the event, they may
be able to store it there instead
you having to transport it with you during the event itself.
After the end of an event, all of our supporting bike shops
be able to disassemble your bicycle, box it up, and
it out. In addition, most
bike shops will provide you with a free cardboard bicycle
box as part of their disassembly and boxing service if you
do not provide your own hard, reusable bicycle shipping container
Here for more information about bicycle
In Chicago, some of our transportation
services depart before or very soon after the Chicago
shop opens. As a result
we can pick up and/or drop off your bicycle and hard, reusable
shipping container (if applicable) there
for you for an additional fee.
Here for more information about our Chicago
bicycle shipment pick up and delivery service.
Call our supporting bike shop in the receiving town and talk to the repair
department to schedule a boxed bicycle build.
You will need have your bicycle disassembled, boxed, and
shipped to our supporting bike shop in the receiving town
on your own. If you do not have your own reusable hard shipping
container make sure to secure one early - do not wait until
the week before the event!.
Call our supporting bike shop in the outgoing town and talk to the repair department
to schedule a bicycle disassembly and boxing.
If you were not able to leave your own hard, reusable bicycle
shipping container at the bike shop during the event you
should verify whether or not you need to provide a cardboard
shipping container yourself.
Depending on the schedule of the supporting bike shop it
can take up to a week for our supporting bike shop to disassemble
and ship out your bicycle. This does not include the transit
time to your local shop.
You will need to make arrangements to your bicycle received,
unboxed, and reassembled on your own.