UPDATES
Registration Procedures for Postponed 2020 Participants

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Hi everyone, with our event registration open and information updated for all 2021 events we wanted to let you know how to register for this year’s events by applying your credit from last year's postponed events. We want to offer you as much accommodation, flexibility, and transparency as possible, and make the process as easy as we possibly can to apply your credit moving forward.

Please do not hesitate to let us know if you have any questions or need anything else. For the fastest possible service, PHONE CALLS ARE ALWAYS BEST IN EVERY SITUATION. Our toll-free number is (877) TOUR-ILL [868-7455].

We sincerely appreciate your understanding of how Covid 19 affected our small business as well as our ability to keep a roof over our head and dinner on the table for us, our employees, and our families after this unprecedented year. Because of you and your consideration we are still in business and look forward to serving you for many years.

Thank you again for everything and let's get ready to hit the road!

Robert S. Layton
Owner

Individual Information
Everyone who registered for one of last year's events will receive an email listing your name, your credit amount, your unique promo code to use when registering, and the access code to register at last year's prices. If you did not receive this email please contact us immediately and we will send you this information.

Credit Amount
Your credit amount is the total amount we received from you when you originally registered for our 2020 events. If you registered for multiple events it is the total amount for all events you registered for. This amount does not include any sales tax or RaceRoster.com processing fees you may have paid when originally registering (more information about taxes and processing fees listed below).

The credit amount you have will never expire. We want you to be able to participate in our events when it's convenient for you, whether it's this year or any time in the future.

If you believe your credit amount is incorrect, please let us know immediately and we would be happy to look into it for you.

Online RaceRoster.com Registration
Even though you had previously registered last year, we still need everyone to re-register for this year’s events through our online registration system at RaceRoster.com in order to get an accurate headcount. The only exception will be for volunteer registrations - we will contact you separately if you had originally registered on a volunteer basis last year.

Promo Codes
Every individual participant will receive a unique promo code with a value equal to your credit amount which you will use in RaceRoster.com at checkout. You can use your promo code in the following ways at no additional cost:

Price Schedules, Dates, and Deadlines
We will follow the original date and pricing schedule from the 2020 season for (and only for) all postponed participants. This schedule is listed under the "Prices and Deadlines" information for each event online and has discounted rates and extended registration deadlines from our current 2021 price schedule, except for our RAGBRAI Transportation Service. For every previous registrant of our RAGBRAI Transportation Service instead, we will guarantee that a seat will be available for you until March 15th. The regular registration, late, and day of event registration deadlines for all events and services will still be the same as the current year.

The date and pricing schedule is the same as last year for non-rider registrations and all other extra services and merchandise items such as our transportation services, towel service, and the mechanical support plan. You will be able to register for these extra services for the amount you originally paid last year regardless of when you register.

If you register for an event at a lower rate than you did last year, you can keep the difference as a credit amount that will never expire which you can use to register for another event, service, or merchandise item we offer. For example, if you had originally registered for an event at $479.00 last year and register for the same event at $429.00 this year, you will still have a $50.00 credit amount. We will issue you a new promo code in this case since your initial promo code will no longer be valid.

2020 Participant Registration Categories and Access Codes
All events on RaceRoster.com have special "Sub-events" for postponed 2020 participants only which you should use to register. These sub-events will initially be grayed out and require you to enter an access code before you can select them to prevent the general public from using them. This access code will be included in the email you receive from us. If you do not receive this email, please contact us immediately and we will send you this information.

You should enter this access code into the field under "Do you have an access code?" and then click the button labeled "Validate". After the access code has been accepted, the sub-event will become available for you to select by turning black and the lock next to it will become green and open.

Registration and Promo Code Usage
After you select the appropriate sub-event for postponed 2020 participants you will complete the registration form.

At the bottom of the registration form, enter your promo code included in the email you receive from us into the field under "Enter promo code or gift code". This will apply your credit value to your registration as appropriate. Each unique promo code may only be used once.

We will track and verify the usage of all credit amounts, promo codes, and sub-events for postponed 2020 participants to ensure they have been used properly. We reserve the right to refuse any registration if it has been completed improperly.

If you use less than your total credit amount to register, you will still have a remaining credit equal to the difference that will never expire. We will issue you a new promo code to use since your initial promo code will no longer be valid.

We will not issue any refunds at any time for any reason after you use your credit value to register. If you do not participate and would like a refund you MUST purchase an individual travel insurance plan, which will reimburse you according to the plan coverage.

Taxes, Processing Fees and Add-Ons
Even though you will register online, you will not pay any taxes or additional RaceRoster.com service fees for any total amount that is less than or equal to your credit amount because you already paid these when you originally registered.

If your total amount is more than the value of your credit amount you will be responsible to pay for the additional amounts on your own. You will also need to pay any applicable taxes and additional RaceRoster.com processing fees on the additional amount, but not on any amount already covered by your credit amount.

For example, let’s say you have a credit value of $429.00. While registering for a full tour with a price of $429.00 you decide to add on towel service for the full tour for $36.00 for a total amount of $465.00. After using your promo code, you would still need to pay the additional $36.00 yourself as well as taxes (if applicable) and the RaceRoster.com processing fees on the additional $36.00, but not on the full amount of $465.00.

DO NOT ENTER YOUR CREDIT CARD INFORMATION INTO THE ONLINE REGISTRATION FORM IF YOU DO NOT EXPECT ANY ADDITIONAL CHARGES. Contact us for help instead.